Who are we?

                                                          First Aid Course

                                              Refund Policy and Cancellation

 

When an applicant accepts a place offered by Kingaroy Home Aids & First Aid Training and pays the fees, it means a binding contract is created between the student and Kingaroy Home Aids & First Aid Training. Notification of cancellation/withdrawal from unit/s of competency must be made my emails or phone call.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

• Students who give notice to cancel their enrolment more than 7 days prior to the commencement of a program will be entitled to a full refund of fees paid.

• Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid.

• The amount retained (25%) by Kingaroy Home Aids & First Aid Training is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training.

• Enrolments can also be transferred to an alternative date in cases where there is one available.

• Transferring to another course is permitted – no more then 2 times, if more then 2 a $20 rescheduling fee will accrue.

• Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

• NO REFUND FOR NO SHOWS! NO NOTICE! – 1 Option to reschedule is offered.

There is no charge for a student to transfer to another course with Kingaroy Home Aid & First Aid Training.

If Kingaroy Home Aids & First Aid Training cancels a course, then a full refund will be made available to whoever paid that course fee if no other course is suitable to transfer to.

Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorize a refund of tuition fees if the circumstances require it.

Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorized bank account nominated by the student.